(Policies in RED have been updated in response to COVID-19)
BEFORE YOU ARRIVE
Clients are required to arrive with their hair clean and free of product prior to their appointment, unless otherwise noted. For best results, hair should be detangled and/or blown out straight. However, this step is NOT REQUIRED. Please DO NOT flat iron your hair prior to your appointment.
Additional guests will not be permitted (including children) under any circumstance! In the event that additional guests are present, they are to remain in the vehicle until services are rendered. Please DO NOT leave children/pets inside of the vehicle unattended!
Payment is accepted via cash, debit, or credit cards
HAIR NOT INCLUDED
For braid and twist styles, hair is NOT included, unless otherwise noted. Hair may be purchased by stylist and added to your total price. Please be sure to note in your booking or contact your stylist (832-356-0040) if you are wishing to purchase hair from your stylist. If you wish to purchase your own hair, please contact your stylist for a list of recommended brands and amount to purchase. Please note that Xpression brand hair is NOT ACCEPTED!
Children being serviced must be no younger than 4 years of age. Parents will not be permitted to accomodate children during their appointment. Parents must drop children off at the door for service. Parents MUST pick up their children ON TIME as soon as services are rendered as we are unable to accept the next client until the current client leaves the building.
To service all of our clients on time, we ask that you please contact your stylist if you are running a few minutes late. If you're more than 15 minutes late, your appointment slot will be forfeited.
Appointments may be cancelled, due to illness, with no penalty.
DECLINED PAYMENT NOTICE
If the charge for any penalty fees accrued results in a declined payment, the balance must be paid in full before any additional appointments may be scheduled.
Satisfaction is our top priority. If for any reason you are not satisfied with your service, please let your stylist know prior to leaving the salon. If you find dissatisfaction due to stylist error within 24 hours of service, please contact us to schedule an appointment to resolve the issue. Requests made after 24 hours of service time will not be granted and a new appointment will need to be booked.