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©2018 BY KNOTTY XPRESSIONS

KX POLICIES

BEFORE YOU ARRIVE

Clients are required to arrive with their hair clean and free of product prior to their appointment, unless otherwise noted. For best results, hair should be detangled and/or blown out. However, this step is NOT REQUIRED. Flat Ironing of the hair is NOT RECOMMENDED.

ADDITIONAL GUESTS

Due to the limited amount of space, we ask that you limit bringing children and additional guests if they are not receiving service. Additional guest(s) may be asked to wait in the hallway or lobby until services are complete. CHILDREN MAY NOT BE LEFT UNATTENDED IN THE LOBBY OR HALLWAY

PAYMENTS 

Payments are accepted via cash, debit, or credit cards. Please note that all Credit/Debit card payments will incur a 5% processing fee.

HAIR NOT INCLUDED

For braid and twist styles, hair is NOT included, unless otherwise noted. Hair may be purchased by stylist and added to your total price. Please be sure to note in your booking or contact your stylist (832-356-0040) if you are wishing to purchase hair from your stylist. If you wish to purchase your own hair, please contact your stylist for a list of recommended brands and amount to purchase. Please note that Xpression brand hair is NOT ACCEPTED! 

CHILDREN

Children being serviced must be no younger than 4 years of age. Due to the limited amount of space, we ask that you limit bringing children and additional guests if they are not receiving service. Additional guest(s) may be asked to wait in the hallway or lobby until services are complete. CHILDREN MAY NOT BE LEFT UNATTENDED IN THE LOBBY OR HALLWAY

LATE POLICY

To service all of our clients on time, we ask that you please contact your stylist if you are running a few minutes late. If you're more than 15 minutes late, your appointment will need to be rescheduled and a 50% late cancellation fee will apply. No call/No Shows will be charged a 50% service penalty and will not be able to re-book.

CANCELLATION

Appointments must be cancelled online at least 12 hours prior to service. Appointments cancelled within 12 hours of scheduled service must be called in for cancellation and are subject to a 50% service charge cancellation fee. 

DISSATISFACTION POLICY

Satisfaction is our top priority. If for any reason you are not satisfied with your service, please let your stylist know prior to leaving the salon. If you find dissatisfaction due to stylist error within 24 hours of service, please contact us to schedule an appointment to resolve the issue. Requests made after 24 hours of service time will not be granted and a new appointment will need to be booked.