BEFORE YOU ARRIVE
Clients are required to arrive with their hair clean and free of product prior to their appointment, unless otherwise noted. For best results, hair should be detangled and/or blown out. However, this step is NOT REQUIRED. Flat Ironing of the hair is NOT RECOMMENDED.
Due to the limited amount of space, we ask that you limit bringing children and additional guests if they are not receiving service. Additional guest(s) may be asked to wait in the hallway or lobby until services are complete. CHILDREN MAY NOT BE LEFT UNATTENDED IN THE LOBBY OR HALLWAY
Payments are accepted via cash, debit, or credit cards. Please note that all Credit/Debit card payments will incur a 5% convenience fee.
HAIR NOT INCLUDED
For braid and twist styles, hair is NOT included, unless otherwise noted. Hair may be purchased by stylist and added to your total price. Please be sure to note in your booking or contact your stylist (832-356-0040) if you are wishing to purchase hair from your stylist. If you wish to purchase your own hair, please contact your stylist for a list of recommended brands and amount to purchase. Please note that Xpression brand hair is NOT ACCEPTED!
Children being serviced must be no younger than 4 years of age. Due to the limited amount of space, we ask that you limit bringing children and additional guests if they are not receiving service. Additional guest(s) may be asked to wait in the hallway or lobby until services are complete. CHILDREN MAY NOT BE LEFT UNATTENDED IN THE LOBBY OR HALLWAY
To service all of our clients on time, we ask that you please contact your stylist if you are running a few minutes late. If you're more than 15 minutes late, your appointment slot will be forfeited a 50% late cancellation fee will be charged to the card on file. NO CALL/NO SHOWS will be charged a 50% service penalty and will not be able to re-book.
Appointments must be cancelled online at least 24 hours prior to service. Appointments cancelled less than 24 hours prior to service must be called in for cancellation and a 50% service charge will be charged to the card on file.
DECLINED PAYMENT NOTICE
If the charge for any penalty fees accrued, due to declined payment,
Satisfaction is our top priority. If for any reason you are not satisfied with your service, please let your stylist know prior to leaving the salon. If you find dissatisfaction due to stylist error within 24 hours of service, please contact us to schedule an appointment to resolve the issue. Requests made after 24 hours of service time will not be granted and a new appointment will need to be booked.